IQOS 2.4

How do I check the battery level of my IQOS 2.4?

1. Press the ON/OFF button for 1 second
2. The LEDs will turn on and indicate the level of charge:
- 1 LED = low charge level
- 4 LEDs = device is fully charged

How long does it take to fully charge my IQOS 2.4?

It takes approximately 90 minutes to fully charge the IQOS 2.4 PLUS device from an electrical outlet with an IQOS AC Power Adaptor and USB cable.

How do I reset my IQOS 2.4 device?

Simultaneously press and hold the Holder Heater Blade Cleaning Button and Power Button for 3 seconds until all lights briefly blink to confirm a reset.

What does the red light on my IQOS 2.4 Holder/ Pocket Charger mean?

Red light (steady or blinking) indicates that there is a device error. Please visit the Self-service Troubleshooting section on the Support Page for device troubleshooting.
Still no luck? Our Care Team is happy to assist you at 1-800-304-4033.