FAQ

I have previously used Klarna with another website, do I need to sign up again?

You can login to your existing Klarna account and proceed with the checkout process.

Will paying using Klarna affect my credit score?

Klarna only performs a soft credit check to assess your overall credit standing.

How can I check my payments schedule?

As soon as your order is completed, you will receive an email from Klarna outlining the payment schedule and your card will be charged for the first quarter amount. Details of your order and payment schedule will then be available to view and manage within your Klarna account.

How do I return an order paid for using Klarna for a refund?

Eligible products purchased on our website can be returned through our Care Team. You can contact our Care Team who will be happy to assist you.

Has Klarna received my payment?

You will receive an email confirmation from Klarna when your payment is completed. You can also check payment status within your Klarna account or by contacting Klarna’s customer support team.

Can I pay before the due date?

You can view and manage your payment details by logging in to your Klarna account at Klarna.com/ca

Where can I find additional resources regarding my Klarna account?

Please refer to Klarna’s help page Customer service | Klarna Canada containing additional details relating to your Klarna account.

I need some additional help or have a question about my Klarna account, how do I contact Klarna?

Our team is unable to assist with Klarna-related questions or payment inquiries; for such matters, or any additional details relating to your Klarna account, please contact Klarna customer support team directly: Customer service | Klarna Canada.

How do I sign up?

You can sign up during checkout. Just select Klarna as your payment method during checkout and click Buy Now, you will be taken directly through Klarna’s login or sign-up process.

Am I charged interest fees when paying using Klarna?

If your order is eligible, you can choose Klarna as your payment method splitting your total order amount into 4 interest-free payments. Credit card interest rates will still apply and vary based on the card you put on file when registering for Klarna.

Are there any requirements to use Klarna?

Klarna can be used as a payment method for orders between $35 CAD and $1,500 CAD (after taxes). Klarna cannot be combined with any other payment methods. You will automatically see Klarna as a payment method if your order is eligible. Please note that Klarna is not available for IQOS rental or Auto-Delivery orders.

What is Klarna?

Klarna is an alternate payment method that allows you to buy now and split your total order amount into 4 interest-free payments.

How does Klarna work?

To complete your order using Klarna as a payment method:

Select Klarna as your payment method at checkout.
You will be prompted to login to your Klarna account (if you are already registered) or go through Klarna’s sign up process to complete your registration and submit your order.
Your first installment payment will be collected when your order is confirmed.
The remaining three installments are charged automatically to the credit/debit card that was added to your Klarna account every two weeks.