IQOS 2.4 PLUS - FAQs

1. Press the ON/OFF button for 1 second
2. The LEDs will turn on and indicate the level of charge:
- 1 LED = low charge level
- 4 LEDs = device is fully charged

It takes approximately 90 minutes to fully charge the IQOS 2.4 PLUS device from an electrical outlet with an IQOS AC Power Adaptor and USB cable.

Simultaneously press and then release the Bluetooth Button and Power Button until all lights briefly blink to confirm a reset.

IQOS 2.4 PLUS Holder vibrations are activated in the following situations:
- At the start of a heating session (once you press the Holder Button to start)
- When the heating experience is nearly complete (30 seconds prior to the end of the tobacco session)

Red light (steady or blinking) indicates that there is a device error. Please visit the Self-service Troubleshooting section on the Support Page for device troubleshooting.
Still no luck? Our Care Team is happy to assist you at 1-800-304-4033.