Care Plus & Warranty | FAQs

Does my VEEV ONE device have a warranty?

Yes, all VEEV ONE device purchases in Canada from VEEV-vape.com, at our Q-Lab retail locations and at other authorized retailers enjoy 1 year of warranty coverage from the date of purchase. What is covered: devices which are defective in terms of material or workmanship when used in accordance with their user guide and which are subject to a valid warranty claim.

How long does my warranty last?

All VEEV ONE device purchases in Canada from VEEV-vape.com, at our Q-Lab retail locations and at other authorized retailers enjoy 1 year of warranty coverage from the date of purchase.

How do I claim my warranty?

If you suspect that your device is malfunctioning or damaged, please visit our online self-diagnostic tool here. If the issue persists, our Care Team is happy to assist you with a replacement under warranty. Please reach us through Live Chat or contact.ca@veev-vape.com.

What is Care Plus and how can I enroll?

Care Plus is an extended service package offered to all customers to help enhance your VEEV experience. Benefits include accidental damage coverage, rapid replacement, international assistance, and VEEV Expert support. Enrollment is automatic once you register your VEEV ONE device and applies for the full period of your device warranty (1 year). Terms and conditions apply.

How can I extend my Care Plus?

Currently, Care Plus coverage cannot not be extended beyond 1 year of purchase for an existing device. To enjoy a new 1-year Care Plus term, you can purchase and register a new device.

What are the benefits of device registration?

By registering your device, you will enjoy Care Plus, an extensive service package offering you tailored support and coverage in addition to your warranty, such as accidental damage replacement and rapid replacement. To learn more about Care Plus, click here

How do I register my VEEV ONE device?

All devices purchased from VEEV-vape.com is automatically registered. If you purchased from an authorized retailer, you can easily register your device through the following ways: Online: Log in to your account on VEEV-vape.com and navigate to your profile section. Under the 'My Devices' tab you can add a new device. If you require assistance with device registration, please contact our Care Team through Live Chat or contact.ca@veev-vape.com.