Q-Lab app - FAQs

The Q-Lab app is available to VEEV users. In addition to offering support services like device troubleshooting and downloading the latest software, the app enables users to customize settings on their VEEV device to create a more personalized experience. Some features include: • Automatic device registration upon pairing • Adjust your responsive draw settings • Control your cloud size • Lock/ unlock your device • Track your device battery status

For Android users:
1. Visit your Google Play store and search for "Q-Lab app"
2. Install and open the app
3. If you do not already have a VEEV-vape.com account, click register. Otherwise, log in with your existing credentials.

For iOS users:
1. Open your App Store and search for "Bluefy"
2. Download and open the Bluetooth browser. Ensure your phone's Bluetooth is switched on.
3. Using the Bluefy browser, vist the Q-Lab app page on VEEV-vape.com
4. If you do not already have a VEEV-vape.com account, click register. Otherwise, log in with your existing credentials.

To access from the app For desktop users (Windows or Mac):
1. Visit the Q-Lab app page on VEEV-vape.com
2. Select an option based on your computer operating system. A desktop app will be downloaded. Once complete, open and install.
3. Locate the desktop app icon on your computer navigation. For Mac users, this will appear on the top navigation bar. For Windows users, this should appear on the bottom right corner of your screen. Double click the icon to open the app.
4. If you do not already have a VEEV-vape.com account, click register. Otherwise, log in with your existing credentials.

If you do not already have a VEEV-vape.com account, click Register and follow the steps to complete registration. If you already have an account, use your existing username and password to log in the app.

The Q-Lab web app is the only platform available for iOS mobile users. However, it requires a specific Bluetooth browser to be able to use it since Safari doesn’t support Bluetooth connectivity. Here's how:
1. Open your App Store and download the Bluetooth browser 'Bluefy'
2. Once installed, ensure your phone's Bluetooth is switched on and open the Bluefy browser.
3. Using the Bluefy browser, vist the Q-Lab app page on VEEV-vape.com
4. If you do not already have a VEEV-vape.com account, click register. Otherwise, log in with your existing credentials.
Note: Users can also use the Q-Lab web app from Android mobiles or desktops by using Chrome, which doesn’t require a Bluetooth browser.

Turn your device off and then press once to turn it back on. From the app, enable access to the device location. Navigate to the “Devices” tab and tap on the “Add New” button if you are pairing your device for the first time. Then, follow the instructions on the screen. If the device has already been paired in the past, just select “Pair”.

Note: Bluetooth connection is active for 30 seconds after a device is turned on. In case Bluetooth is deactivated, either turn the device off and on again, or press the device button 3 times until you see a blue light blink. Try the steps above again to pair.

If your device is connected, the app will indicate “Device Connected.” If your device has already been paired, it will appear in the carousel of all your devices in the “Devices” tab. To see if a previously paired device is currently connected, go to the “Devices” tab and navigate to the device you want to check by scrolling left or right.

Yes, you can pair all your Bluetooth enabled VEEV devices to the Q-Lab app.

Yes, if your device is not registered yet, once paired with the Q-Lab app, it will be automatically registered under your account. Note: The app displays VEEV devices that are registered in your account even if they were not previously paired with the app. If you re-install the app on a new device, enable the connection between your VEEV device and the Q-Lab app using Bluetooth and pair your device again.

The Q-Lab app includes a Connected Care feature which helps trigger notifications when a device issue is detected. For example, the app may alert you when your device is out of its ideal temperature range. For other device issues, the app may take you through a step-by-step guide to solve the problem. Should a device issue persist, our Care Team is happy to assist you through Live Chat or contact.ca@veev-vape.com.

Visit the FAQ section within the app for more instructions on how to use app features such as as locking/ unlocking your device, adjusting your cloud size, and personalizing your reponsive draw experience.

Your device may lose Bluetooth connectivity with your mobile phone when: • VEEV device is out of range from the phone • VEEV device is turned off or out of battery • Bluetooth connectivity on the mobile phone is turned off • Bluetooth connectivity on the device is turned off • After an app update

Most features and content within the app require Internet connection to display the most up-to-date information. However, you can access FAQs without Internet connection.

We use energy efficient Bluetooth® 4.0 technology and its impact on battery life is immaterial.

Bluetooth connection is active for 30 seconds after a device is turned on. In case Bluetooth is deactivated, either turn the device off and on again, or press the button 3 times until you see a blue light blink. This confirms that the Bluetooth connection is active again for 30 seconds.