Loading...
Skip to content
Health Canada warning: Vaping products contain nicotine, a highly addictive chemical.
Open navigation login cart 0
myIQOS

VEEV Club - FAQs

  1. Pack codes can be located on the bottom of all VEEV Packaging.
  2. Users can scan using a cellular device or enter the code manually. 
  3. Codes are 14 digits, both numbers and letters.
VEEV CLUB is a new, more rewarding way to enjoy your VEEV experience. Join the CLUB to start earning points every time you purchase VEEV products online or in-store and receive additional bonus boosters along the way. Redeem your VEEV CLUB points for product discounts and exclusive offers
Joining VEEV CLUB is free and easy. Start by creating an account on VEEV-vape.com. As you complete the sign-up process and accept the terms and conditions, you will be enrolled in VEEV CLUB.

If you already have a device linked to your account or purchased eligible VEEV products online then you can be enrolled into VEEV CLUB. If you have purchased eligible VEEV products in store, simply register, accept the VEEV CLUB terms and conditions and start earning today.
To see your points balance, log in to your account on VEEV-vape.com and visit the VEEV CLUB dashboard. There you'll see your full transactional history including points earned, redeemed and expiring.
You are only eligible for a VEEV CLUB membership if you are an adult smoker or vaper, or user of legal age in your Canadian province/territory of residence and you are registered in our database. Residents of Quebec are not eligible for VEEV CLUB. VEEV CLUB is not available to corporations, businesses, charities, partnerships, enterprises, or anyone other than an individual.

Don’t have a VEEV Club account yet? click here to create one and join the CLUB. Once you link your device, you'll start earning points right away. 
No, VEEV CLUB points can only be redeemed on VEEV-vape.com.
No, VEEV CLUB points can only be redeemed on the items within each milestone.
Yes, VEEV CLUB points expire after 12 months from the day it was earned. Birthday bonus points expire within the same birthday month (28- 31 days)
Redeeming your points is easy! Log in to your VEEV-vape.com account and go to the VEEV CLUB dashboard, where you'll see the points balance you can redeem. You'll be able to redeem your points by going to the redeem tab and selecting the item you would like to redeem.
Yes, orders placed (including redemption) online includes free shipping.
As a VEEV CLUB member, one of the many benefits you receive includes a birthday bonus. Keep an eye out for your birthday email and redeem your 500 birthday bonus points in your dashboard. Simply click on the VEEV CLUB, and under ‘redeem’ you will see your birthday bonus. Birthday bonus will be sent on the first of the month and expire at the end of the birthday month.
You can view your VEEV CLUB points on the VEEV CLUB dashboard. The points you earn with each purchase will be reflected in your account once the product is shipped.
No! If you create an account at a Q-Lab corner, you can log-in and use your VEEV-vape.com account right away.
Nothing! All the points earned from that purchase, including bonus points, will remain in your account
We are sorry to see you go. Feel free to reach out to customer service at 1-800-304-4033 to be unenrolled from VEEV CLUB. Please note, if you opt-out of the program, you won’t be able to earn points on your purchases. You will lose all your collected points and your dashboard will show 0 points.
No! Your VEEV CLUB membership does not expire. However, if your account remains inactive for 12 consecutive months you will lose your points.
Points earned from a transaction will remain at a pending state until the product has shipped. Points are available for use once the order has shipped.
The minimum points required for redemption is 500 points. With enough points you can redeem at any point across the 4 different milestone levels – 500, 1000, 1500, and 2000.
Of course! VEEV pods purchased at retail locations are eligible for 100 points per pack. Simply go to your dashboard, visit the bottom of the page in the earn tab, and scan the barcode (or enter pack codes) to receive points.
Yes, you can exchange your defective device free of cost. If you choose to return a product you have redeemed through your points, you will lose those points and they will not be returned to your account.
If you return an item for a refund and had received VEEV CLUB points when you purchased such item, the amount of points earned will be deducted from your VEEV CLUB account.
Money to be returned to your credit/debit card but points from previous transaction is forfeited.
If you opt-out of program, you won’t be able to earn points on your purchases. You will lose all your collected points and your dashboard will show 0 points.
  1. Pack codes can be located on the bottom of all VEEV Packaging.
  2. Users can scan using a cellular device or enter the code manually. 
  3. Codes are 14 digits, both numbers and letters.
Each scan is worth 100 VEEV Club Points.
No. Only purchases made in retail locations are eligible to be scanned, all online orders will automatically register to your account. 
  1. Users are only permitted to earn 3,000 points per month through the codentify system.
  2. This is equivalent to 30 pack scans.
  1. Points can be earned for both VEEV One and VEEV Now purchases.
  2. All individual items are worth 100 points, regardless of category.
No. Packs are only eligible to be scanned once.
No. The codes themselves are no longer on the top of the box and are instead on the bottom. However, the process remains the same.