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1. Press and release the Pocket Charger button
2. The Battery Status lights will turn on and indicate the level of charge
2. The Battery Status lights will turn on and indicate the level of charge
It takes approximately 120 minutes to fully charge the IQOS 3 Pocket Charger from an electrical outlet with an IQOS AC Power Adaptor and USB cable.
No, IQOS 2.4/ 2.4 PLUS is not compatible with IQOS 3/ 3 DUO.
If you insert a 2.4 PLUS Holder into the IQOS 3 Pocket Charger, the Holder will not fit because of its different size.
If you accidentally insert the IQOS 3 Holder in the IQOS 2.4 PLUS Pocket Charger, lights will start blinking but the Holder won’t charge.
If you insert a 2.4 PLUS Holder into the IQOS 3 Pocket Charger, the Holder will not fit because of its different size.
If you accidentally insert the IQOS 3 Holder in the IQOS 2.4 PLUS Pocket Charger, lights will start blinking but the Holder won’t charge.
Yes, you can. However, please be mindful that the IQOS 3 USB cable hosts a USB-C port, which is different from that of IQOS 2.4 PLUS.
1. Press and hold the Pocket Charger Button for 8 seconds and then release.
2. The Battery Status light will fade in, blink twice, and then progressively fade in to confirm a reset.
2. The Battery Status light will fade in, blink twice, and then progressively fade in to confirm a reset.
IQOS 3 Holder vibrations are activated in the following situations:
- At the start of a heating session (once you press the Holder Button to start) - one vibration
- When the device is ready to be used – two vibrations
- When the heating experience is nearly complete (30 seconds prior to the end of the tobacco session) - two vibrations
- At the start of a heating session (once you press the Holder Button to start) - one vibration
- When the device is ready to be used – two vibrations
- When the heating experience is nearly complete (30 seconds prior to the end of the tobacco session) - two vibrations
White light indicates that the IQOS 3 device is performing various operations, like charging, resetting, ready to use, fully charged, etc.
Red light (steady or blinking) indicates that there is a device error. Please visit the Self-service Troubleshooting section on the Support Page for device troubleshooting.
Still no luck? Our Care Team is happy to assist you at 1-800-304-4033.
Red light (steady or blinking) indicates that there is a device error. Please visit the Self-service Troubleshooting section on the Support Page for device troubleshooting.
Still no luck? Our Care Team is happy to assist you at 1-800-304-4033.
White light indicates that the IQOS 3 device is performing various operations, like charging, resetting, ready to use, fully charged, etc.
Red light (steady or blinking) indicates that there is a device error. Please visit the Self-service Troubleshooting section on the Support Page for device troubleshooting.
Still no luck? Our Care Team is happy to assist you at 1-800-304-4033.
Red light (steady or blinking) indicates that there is a device error. Please visit the Self-service Troubleshooting section on the Support Page for device troubleshooting.
Still no luck? Our Care Team is happy to assist you at 1-800-304-4033.
IQOS ProtectPlus™ introduces a number of improved features related to design and technology to redefine the concept of protection and reliability of IQOS 3:
- Robust outer shell improves shock resistance
- New side door opening tested to guarantee reliable device performance
- Improved battery life
- Robust outer shell improves shock resistance
- New side door opening tested to guarantee reliable device performance
- Improved battery life