Orders Shipping & Returns | FAQs

How do I track the status of my order?

Order tracking information is provided through our delivery courier partners. For additional assistance, please contact our Care Team for assistance through Live Chat or contact.ca@veev-vape.com.

Can I make a change to an existing order?

Order item and shipping information modifications can be made if you reach our Care Team within 35 minutes of placing your order. Chat with a Live Agent (9AM to 10PM EST or call us at 1-800-304-4033 (Mon - Fri 9AM to 5PM EST).

How do I update my user profile?

"1. Log into your VEEV-vape.com account
2. Navigate to the personal profile icon in the top right corner
3. Edit your account information from this tab. If you have additional questions, please contact our Care Team through Live Chat or contact.ca@veev-vape.com."

How do I delete my user profile?

If you wish to delete your profile, please contact our Care Team through Live Chat or contact.ca@veev-vape.com.

How do I return my order?

Refunds can only be performed on all fully sealed and unused products when returned within 30 days from date of purchase. Refunds only apply to products bought online at veev-vape.com
VEEV products purchased at any third-party locations cannot be refunded by VEEV and will be subject to the retailer’s refund policy.
If you have ordered directly from VEEV-vape.com, contact our Care Team through Live Chat or contact.ca@veev-vape.com to process your refund.

Can I return an online order in-store?

No, unfortunately online orders cannot be returned in-store currently. If your order is eligible for return and you require a return shipping label, please contact our Care Team for assistance. We are available through Live Chat or contact.ca@veev-vape.com.

I’ve lost my purchase receipt – can I still get a refund or return my item?

If you have ordered directly on VEEV-vape.com, through our phone line, or from Q-Lab stores and your order can be found in our system, we can help process a refund or return even without a purchase receipt.

How does free shipping work?

Same-day or next-day delivery options are available in select urban areas, while all other cities enjoy regular courier delivery. We are unable to complete shipments to PO Boxes due to regulations requiring you to be present with government-issued ID at the time you receive/ pick up your order. This ensures our products gets in the hands of adult nicotine users only.

What payment method is accepted?

VEEV-vape.com currently accepts all major credit cards.

When does my credit card get charged?

For orders on VEEV-vape.com, your credit card is charged at the time the order ships.

Can I place orders over the phone?

Yes, phone orders are placed over a secure platform that ensures your credit card information remains anonymous throughout the payment process. To reach our order line, please contact our team at 1-800-304-4033 from Monday to Friday 9AM to 5PM EST on call and 9AM to 10PM EST via chat.