IQOS 3 MULTI

How do I check the battery level of my IQOS 3 MULTI?

1. Press and release the device button
2. The Battery Status lights will turn on and indicate the level of charge

How long does it take to fully charge my IQOS 3 MULTI?

It takes approximately 75 minutes to fully charge the IQOS 3 MULTI device from an electrical outlet with an IQOS AC Power Adaptor and USB cable.

How do I reset my IQOS 3 MULTI device?

Press and hold your device button for 10 seconds and then release. The lights will fade in and out to confirm a reset.

What do the IQOS 3 MULTI device vibrations mean?

IQOS 3 MULTI vibrations are activated in the following situations:
- At the start of a heating session (once you press the Holder Button to start) - one vibration
- When the device is ready to be used – two vibrations
- When the heating experience is nearly complete (30 seconds prior to the end of the tobacco session) - two vibrations

What do the lights on my IQOS 3 MULTI mean?

White light indicates that the IQOS 3 device is performing various operations, like charging, resetting, ready to use, fully charged, etc.
Red light (steady or blinking) indicates that there is a device error. Please visit the Self-service Troubleshooting section on the Support Page for device troubleshooting.
Still no luck? Our Care Team is happy to assist you at 1-800-304-4033.